Skip to main content OT Platform
Application for managing technical teams in the field
Lepiziger Stadtwerke, one of Germany’s largest municipal utilities, has streamlined the work of over 600 field technicians by digitising its operational processes. In collaboration with ConnectPoint, the Mobile Dispatch app was implemented, which supports job management and provides access to real-time data.
The Challenge
The technicians’ work relied on manual planning and paper-based documentation, which made it difficult to manage jobs effectively and access information.
The organisation needed a solution that would:
- automate the planning and allocation of tasks,
- reduce job completion times,
- provide access to equipment data and job history,
- enable digital handling of field processes.
Solution
ConnectPoint has implemented the Mobile Dispatch mobile app to support the day-to-day work of field technicians.
Key features:
- automatic task planning and allocation,
- access to task lists and optimal routes,
- digital forms and real-time data validation,
- documentation of work carried out (photos, notes),
- recording of meter operations (including locking and unlocking),
- ongoing data synchronisation with central systems.
Download the full case study
containing project results
"Application for managing
technical teams in the field"
– see how our client achieved success step by step!
Discover other
Contact us
Our team will be happy to answer your questions.
Enter your email address to download the case study