New product family – Customer Excellence

There are more than 20 years of experience from the energy market behind the solution we bought, and the amount of functionality it has is impressive. The architecture was not in line with the characteristics of our solutions, in which we focused primarily on simplicity. In addition to this, there were challenges related to CSIRE and KSeF. Therefore, we had to adapt what we bought to our design standards and the latest energy market requirements. This is how we built the Customer Excellence product family, which consists of the following:

– Billing – a solution with ‘sewn-in’ algorithms to meet the requirements of both retailers and distributors,

– EBOK – a tool that allows professional online customer service, improving the company’s image and leading to increased customer satisfaction,

– Customer Care – a platform that handles the most important, industry-specific processes, including connection management for dispatchers, vendor switching service, support for trading partners, contact centre,

– Vindication for utilities – a solution to reduce case handling time, ensuring compliance with current legal requirements,

– Smart Energy Hub – application for management of meters data, exchange of information between billing and KSeF and CSIRE, analytics (e.g., balancing, data cleaning, and validation), reports, and statements.

The customer has full flexibility in choosing products in the Customer Excellence family: each product can be delivered separately, or we can implement the entire product family.